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Return policy

In the case that products are returned because of failure to meet Grading expectation, then the Client is obliged to notify Molano within seven days of this situation using the email address rma@molano.nl. This notification needs to include the following:

  • Images showing the to-be-returned products.
  • Identification numbers (serial or IMEI) of the returning products.
  • Shipment number.

In the case that products are returned because of malfunctions, the Client is obliged to notify Molano within thirty days of this situation using the email address rma@molano.nl. This notification needs to include the following:

  • Description of the malfunction.
  • Identification numbers (serial or IMEI) of the returning products.
  • Shipment number.

Upon receival of the notification, Molano will provide assessment within seven days. If Molano accepts the return, an inspection of the products commences. The Client receives the following from Molano:

  • RMA number
  • Return address

Shipping costs are at the expense of the Client. If inspection shows that the RMA is unwarranted, Molano returns the shipment and is entitled to charge the Client for shipping costs and research costs. Molano shall attempt for an accepted RMA to provide a solution in the following order:

  • Repair
  • Replacement
  • Reimbursement through a credit note.

Return of products always needs to be approved by Molano in writing. Unapproved returns are immediately returned to the sender. Shipping costs, and any other costs arising therefrom, are at the expense of the Client,